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Internet Policy

You have been directed to this site in conjunction with the Open Internet disclosure of a non-facilities based, wireless broadband provider (“Wireless Broadband Provider”).  Telispire has compiled this information on behalf of its partner non-facilities based, wireless broadband providers for customers and others interested in Broadband Internet Access Services. If you have questions or concerns regarding this information pertaining to the Underlying Facilities Provider, please call Telispire’s customer service desk at 940-397-9600.

Important Information About Broadband Internet Access Services

“Broadband Internet Access Services” refers to services that provide the capability to transmit data to and receive data from all or substantially all Internet endpoints.

“Data Services” refers collectively to Data Plans for USB modems,  tablets, and mobile hotspots, and Data Packages for smartphones and basic phones.

This information covers Internet access through the Data Services for Mobile Broadband devices (smartphones, basic phones, USB modems, tablets, mobile hotspots, and other wireless devices), over the mobile broadband network.

This information applies to postpaid and prepaid consumer services as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program.  If you are an enterprise and government customer (other than the purchaser of an E-Rate service), these policies may not be applicable, and so you should refer any questions regarding these topics to your account managers.

Your Customer Agreement governs use of Broadband Internet Access Services, and specific information about “Data Services” is included in your contract.  Descriptions of permitted and prohibited use policies for Data Services can be found in the terms and conditions set forth in the Acceptable Use Policy of non-facilities based, wireless broadband provider.  If you are an E-Rate customer, your use of Data Services may also be governed by any applicable government contract or Major Account Agreement.

What types of service plans are offered for customers who want Broadband Internet Access Services?

The non-facilities based, wireless broadband provider offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, USB modems, mobile hotspots and other wireless devices over a 3G Ev-DO broadband network.

What speeds and performance can a Broadband Internet Access Services customer expect, and where are these speeds available?

Based on internal testing and testing commissioned from third-party vendors, customers are expected to experience typical download speeds of 600 Kbps – 1.4 Mbps and upload speeds of 500 – 800 Kbps.

With respect to latency for use of real-time data applications, network to device (one way) latency is expected to be less than 120 ms.

You must be using a 3G Ev-DO-capable device and be within the 3G Ev-DO coverage area to access the 3G Ev-DO network.  Whether you experience these speeds depends on many factors, including among others, the type of device, the programs running on the device, your location, and how many other customers are attempting to use the same spectrum resources.

Does the Underlying Facilities Provider take any steps to manage the flow of data on the network used for Broadband Internet Access Services?

In order to ensure a good user experience for all customers, the Underlying Facilities Provider has used sound engineering principles in the design and operation of its broadband network.  An individual user’s experience will vary depending upon many factors, including the device in use.

The Underlying Facilities Provider uses the following mechanisms to manage network resources.  Both are implemented in a way that is content and user neutral.

If a customer with a 3G device uses an extraordinary amount of data and falls within the top 5% of data users, the Underlying Facilities Provider may reduce the customer’s data throughput speeds when the customer is connected to a congested cell site for the remainder the customer’s then current and immediately following billing cycle to ensure high quality network performance for other users at locations and times of peak demand.  This proactive management of the network is designed to ensure that the remaining 95% of data customers aren’t negatively affected by the inordinate data consumption of just a few users.

The Underlying Facilities Provider has implemented optimization and transcoding technologies in its 3G Ev-DO network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users.  These techniques include caching less data, using less capacity, and sizing video files more appropriately for mobile devices.  The optimization process is agnostic as to the content itself and to the website that provides it.  While the Underlying Facilities Provider invests much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on a customer’s device.

What security measures has the Underlying Facilities Provider deployed for its Broadband Internet Access Services?

The Underlying Facilities Provider recognizes that a reliable network must be, among other things, a secure network.  Customers are empowered by a network that is available when they need it.  The Underlying Facilities Provider works to protect its network against outside attacks, tampering, malicious activity and network events that may in any way disrupt or degrade customers’ ability to use Data Services.  Every day, the Underlying Facilities Provider seeks to maintain the highest levels of network reliability and performance.

The Underlying Facilities Provider guards against traffic patterns that appear to be associated with disruptive or malicious intent.  Unless part of an opted-in customer service, the Underlying Facilities Provider does not block lawful traffic based on content or subject.  Occasionally, cases arise where the Underlying Facilities Provider must make a judgment, determining that the value of protecting customers from malicious or other adverse, network-impacting traffic outweighs access issues experienced by a few. Examples include Internet sources or destinations that are major sources of spam and sources that aggressively scan Internet addresses or those that have attempted attacks against network infrastructure or customer end-points.

The Underlying Facilities Provider blocks a limited number of Internet addresses that are disruptive or malicious and typically persistent.  This is based on its own analysis and third party intelligence.  The Underlying Facilities Provider does not block sites based on content or subject, unless the Internet address hosts unlawful content or is blocked as part of an opted-in customer service.  The Underlying Facilities Provider regularly reviews and modifies the list of blocked Internet addresses, taking any off the list that are no longer perceived as a threat.

The Underlying Facilities Provider seeks to limit or contain the impact, or potential impact, of malicious software found on customer equipment. Where practical, the Underlying Facilities Provider takes measures to block the instructions that this malicious software, or “malware,” receives from the outside, limiting the impact on the network and preventing high, unexpected billed usage.

For more information regarding the Underlying Facilities Provider’s network management practices, please contact Telispire’s customer service desk at 940-397-9600.

Are customers allowed to use non-branded devices and applications for its Broadband Internet Access Services?

You may activate devices that are certified to be compatible with the Underlying Facilities Provider’s network, including devices not purchased directly from your Wireless Broadband Provider.

Some individual devices may not support specific applications.  You should investigate the capabilities and functions of any device before buying it to determine whether it supports the applications that you want to use.

You may access any lawful application for use on the Broadband Internet Access networks, subject to your Customer Agreement, the Data Services Terms and Conditions, and applicable privacy policies and security policies.  The Underlying Facilities Provider reserves the right at all times to intervene to protect the integrity of the network.

How does the Underlying Facilities Provider protect the privacy of mobile Broadband Internet Access Services customers?

The Underlying Facilities Provider strives to protect its users’ on-line privacy.  The Underlying Facilities Provider does collect certain information regarding on-line usage and use such information for certain limited purposes.

Who should customers contact regarding concerns or questions about their Broadband Internet Access Services?

If you have concerns or questions about Broadband Internet Access Services, including concerns or questions about the performance characteristics of, or the terms of service for, these services, or about network management practices, please call Telispire’s customer service desk at 940-397-9600.

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