Careers

Career Opportunities

Are you ready to explore opportunities with Telispire? If so, we encourage you to take advantage of our career site tools by reviewing current job openings and submitting your qualifications for a particular position.


Telispire Employment Benefits

Competitive Compensation Packages
  • Competitive Salaries
  • Bonus Program
Medical Benefits and Life Insurance
  • Health, dental, and vision insurance
  • Group life insurance and AD&D
  • Long term disability
  • Short term disability
Paid Time Off
  • Paid Time Off acquired on first date of employment
  • 11 paid holidays
  • 152 PTO hours within your first year
Retirement Program
  • 401K with 100% vesting after 90 days
Customer Service Support Agent

Department:      Help Desk

Reports to:         Director of Customer Service

Starting Pay:      $12.00/hour

 

The Help Desk Customer Support Agent will work closely with our Reseller’s direct customer base in assisting them with any concerns they may have regarding activation assistance, ordering, network issues, device troubleshooting, payments, or questions about billing.  The position will require 4-6 weeks in-office training with the opportunity to work remotely following successful demonstration of job performance and having acceptable internet speeds and a computer.

 

 ESSENTIAL FUNCTIONS:

  • HANDLES INBOUND SUPPORT CALLS FROM CUSTOMERS THAT COME INTO THE HELP DESK
  • SOLVE TICKETS THAT ARE SUBMITTED BY CUSTOMERS THROUGH OUR TICKETING SYSTEM
  • EFFECTIVELY COMMUNICATE WITH CUSTOMERS IN A PERSONABLE AND RESPECTFUL MANNER TO SOLVE THEIR ISSUES
  • CLOSELY MONITOR CUSTOMER ALERTS AND REPORTING IN ORDER TO PREVENT FRAUDULENT ACTIVITY AND OVERAGES CAUSING EXTREME BILLING OVERAGES FOR CUSTOMERS
  • WALK CUSTOMERS THROUGH ENTIRE ORDER PROCESS
  • WORK WITH THE HELP DESK AND OPERATIONS TEAMS TO SOLVE ALL ACTIVATING, TROUBLESHOOTING, BILLING AND NETWORK ISSUES
  • BUILD A RELATIONSHIP WITH THE CARRIERS TO ENSURE ANY NETWORK PROBLEM THAT ARISES GETS SOLVED QUICKLY AND EFFICIENTLY

 

REQUIREMENTS, EDUCATION, & QUALIFICATION:

  • ONE YEAR MINIMUM CUSTOMER SERVICE EXPERIENCE PREFERABLY IN A TELECOMMUNICATIONS ENVIRONMENT
  • PREFER ONE YEAR EXPERIENCE PROCESSING SENSITIVE CUSTOMER INFORMATION, NOT LIMITED TO BUT INCLUDING CREDIT CARD AND ACH PAYMENTS
  • KNOWLEDGE OF MICROSOFT OFFICE 365
  • MUST BE ABLE TO TYPE AT LEAST 35 WPM
  • EFFICIENT IN 10 KEY DATA ENTRY
  • EXPERIENCE WITH WIRELESS DEVICES PREFERRED
  • Ability to work a flexible schedule, to include evenings and weekends

 

CANDIDATE PROFILE:

  • STRONG organizational and follow-through skills, ATTENTION TO DETAIL, and able to handle shifting priorities
  • High level of interpersonal, written, and verbal communication skills; Expresses self clearly and effectively during conversations
  • Maintain the highest degree of confidentiality, professionalism, and diplomacy, while working with sensitive, confidential and/or proprietary material;
  • Courteous, Dependable, and Trustworthy
  • POSITIVE ATTITUDE, SELF-MOTIVATED, PROACTIVE AND WORKS WELL INDEPENDENTLY OR IN A TEAM SETTING; SEEKS AND DELIVERS IDEAS AND SOLUTIONS

PLEASE SEND YOUR RESUME AND REFERENCES TO MOBILE.HR@NRTC.COOP TO APPLY FOR THIS POSITION

Network Administrator

Department:      Information Technology

Reports to:         Software Engineering Manager & Information Security Officer

The Network Administrator position is primarily responsible for the management and administration of Telispire’s Information Technology (IT) network, infrastructure, and equipment.  The Administrator’s role will include the deployment, configuration, maintenance and monitoring of active network equipment and its environment as well as supporting the network design and security.

ESSENTIAL FUNCTIONS:

  • Maintain and control ISP and phone service provider relationship.
  • Support and maintain connections to and from each wireless carrier and third-party companies.
  • Monitor routine audits for PCI compliance.
  • Assist the Telispire Staff to resolve any network troubleshooting and/or personal computer issue.
  • Provide and maintain system documentation for third-party interpretation and Q/A.
  • Respond to requests for assistance with the organization’s computer systems.  Identify and troubleshoot problems, and provide assistance to users.
  • Assist in performing bill runs, providing support for the billing platform, and acting as backup when needed.

REQUIREMENTS, EDUCATION, & QUALIFICATIONS:

 

  • Bachelor’s Degree preferably in Business Computer Information Systems
  • Ability to plan and manage projects with multiple departments
  • Minimum 3-5 years experience required in related field
  • Experience with troubleshooting hardware and software problems
  • Ability to plan and manage projects with multiple customers/departments while remaining flexible
  • Experience with SQL, PCI DSS, APIs, MS Office 365, SonicWALL, Dell Servers, and Wireless Telecommunications a plus
  • must be able to follow standard guidelines in writing efficient code
  • must be able to perform job duties after-hours

CANDIDATE PROFILE:

 

  • STRONG organizational and follow-through skills, ATTENTION TO DETAIL, and able to handle shifting priorities
  • High level of interpersonal, written, and verbal communication skills; Expresses self clearly and effectively during conversations
  • Display a positive attitude and the ability to work well with others in A TEAM SETTING TO EFFECT CHANGE AND SOLVE PROBLEMS
  • Maintain the highest degree of confidentiality, professionalism, and diplomacy, while working with sensitive, confidential and/or proprietary material;
  • Courteous, Dependable, and Trustworthy
  • SELF-MOTIVATED, PROACTIVE AND WORKS WELL INDEPENDENTLY; SEEKS AND DELIVERS IDEAS AND SOLUTIONS

 

PLEASE SEND YOUR RESUME AND REFERENCES TO MOBILE.HR@NRTC.COOP TO APPLY FOR THIS POSITION