Telispire

Help Desk Supervisor

SUMMARY:

The Help Desk Supervisor will manage the daily operations of the Telispire Help Desk to ensure that all service levels are met and that all customers receive the support they need to be successful with the Telispire’s wireless white label program. The Supervisor will be responsible for managing attendance, training, morale and professional growth of the Customer Service Representatives. The Supervisor will provide training programs for new employees and maintain certification of all existing employees. This position is also responsible for assessing, evaluating, developing, and implementing training needs for new and existing Independent Resellers (IRs).

QUALIFICATIONS

Strong computer proficiency, with experience in MS Excel a plus
High level of interpersonal, written, and verbal communication skills
Expresses self clearly and effectively during conversations
Ability to multitask, and manage time efficiently
Display a positive attitude and the ability to work well with others in a spirit of cooperation
Maintain the highest degree of confidentiality, professionalism, and diplomacy, while working with sensitive, confidential and/or proprietary material;
Courteous, Dependable, Trustworthy, Self-motivated

Salary DOE. Telispire is an EOE.

Personal Information

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Would you consider part-time work (20-30 hrs per week)? Yes No

Would you also consider temporary work? Yes No

Temprary workers are hired when we need temporary assistance with workload that is expected to be short term in duration. Employees will work at a specific assignment until no longer required, up to a maximum of 6 months. There are no benefits associated with this type of employment, however, while working in this capacity you have the option to apply for any internal job vacancies as they become available.

Education

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Relevant Employment

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