The Reseller Support Analyst (RSA) position is responsible for supporting Telispire’s Independent Resellers (IR) in order to facilitate IR subscriber growth.  The position will work with the CEO, COO and other staff members to help provide IRs with the training and tools needed to drive subscriber growth.  The RSA will leverage the information gathered during “Success Based Initiative” meetings, regional and annual Telispire forums and other communication methods to create and develop appropriate programs for IR subscriber growth.  The position will also support the Management Team by screening and setting up meetings for all sales leads generated via the web or sales line.

ESSENTIAL FUNCTIONS

1. Support the “Success Based Initiative” (SBI) project by preparing for each meeting and then managing each subsequent meeting follow-up work.
2. Monitor and measure the progress of SBI IRs in terms of progress made to meet stated objectives based on follow-up issues/items.
3. Work with others in Telispire to ensure successful implementation of chosen IR solutions to sales problems/issues as they arise.
4. Develop a Monthly Marketing Information Report (MMIR) by defining data requirements and gathering and validating information, applying judgment and preparing a summary report for Management on a monthly basis.
5. Screen each sales lead that is generated via Telispire’s web site, email or phone call.  Responsible for setting up meeting with CEO and sales prospect and securing NDA as needed.
6. Special Projects as assigned.

EDUCATION AND EXPERIENCE

1. Bachelor’s Degree preferably in Business Administration or Marketing or equivalent work experience.
2. Ability to plan and manage projects with multiple customers/departments.
3. Minimum 3-5 years experience required in related field.
4. Strong oral, written and interpersonal communications skills.
5. Strong customer focus with proven experience in customer relations role.
6. Wireless Telecommunications experience

QUALIFICATIONS

1. Will have strong extensive attention to detail.
2. Must be able to multitask, meet deadlines, and embrace changes in procedures.
3. Phoenix Back Office System and Telispire Business Center preferred
4. BlackBerry Device certified, preferred
5. Working knowledge of Microsoft Word, Excel, and Outlook.

Salary DOE.  Telispire is an EOE.

The Help Desk Supervisor will manage the daily operations of the Telispire Help Desk to ensure that all service levels are met and that all customers receive the support they need to be successful with the Telispire’s wireless white label program.  The Supervisor will be responsible for managing attendance, training, morale and professional growth of the Customer Service Representatives.  The Supervisor will provide training programs for new employees and maintain certification of all existing employees.  This position is also responsible for assessing, evaluating, developing, and implementing training needs for new and existing Independent Resellers (IRs).

QUALIFICATIONS

1. Strong computer proficiency, with experience in MS Excel a plus
2. High level of interpersonal, written, and verbal communication skills
3. Expresses self clearly and effectively during conversations
4. Ability to multitask, and manage time efficiently
5. Display a positive attitude and the ability to work well with others in a spirit of cooperation
6. Maintain the highest degree of confidentiality, professionalism, and diplomacy, while working with sensitive, confidential and/or proprietary material;
7. Courteous, Dependable, Trustworthy, Self-motivated

Salary DOE.  Telispire is an EOE.

Wireless devices give consumers the freedom to stay connected with family and friends and to conduct business anytime, anywhere. But, when it comes to using your wireless device behind the wheel, it’s important to remember safety always comes first and should be every driver’s top priority.

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